SMS: Remote Control Session Fails if Remote Execute Command Contains Quotes (213001)
The information in this article applies to:
- Microsoft Systems Management Server 2.0
This article was previously published under Q213001 SYMPTOMS
If an administrator runs a remote execute command containing quotes during a remote control session, Microsoft Systems Management Server (SMS) tries to run the command on the client but fails. As a result, the remote-control session on the site server computer temporarily stops responding.
The status responds with a "Communication Failure" error, and the site server loses the connection with the client, causing the tools window to close.
After the tools window is closed, subsequent attempts to re-establish another remote tools session fail. The client remains stuck trying to run a command that it cannot process.
CAUSE
This behavior occurs because the client is holding onto the initial remote session, preventing it from responding to another remote control request.
WORKAROUND
To work around this issue, manually close the command dialog box that is running on the client computer; doing so allows a remote tools session to reconnect.
STATUSMicrosoft has confirmed that this is a problem in Systems Management Server 2.0.
| Modification Type: | Minor | Last Reviewed: | 6/14/2005 |
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| Keywords: | kbBug kbClient kbHelpDesk kbnofix kbRemoteProg kbsmsUtil KB213001 |
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