OL2000: MSMail Service Is Not Installed When Using Newprof.exe with CIW (212929)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q212929

SYMPTOMS

When you install Outlook on a Microsoft Windows NT computer, using a setup package created by the Custom Installation Wizard (CIW), and you use Newprof.exe to create a mail profile, the Microsoft Mail service is not installed even though you made all the correct settings in the CIW.

CAUSE

the Windows Installer sets the MSMail service provider to be "installed on first use." Newprof.exe cannot be installed on demand so, the installation of the MSMail service fails.

RESOLUTION

To resolve this problem, install the MSMail service provider locally on the user's computer. To do this, add the following line to the [Options] section of the Setup.ini file. 

ADDLOCAL="OutlookMAPISFS,OutlookMAPISFS95"

If the line exists in the section, ensure it is not remarked out by removing the semicolon (;) from the beginning of the line.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about command line switches for Newprof.exe, please see the following article in the Microsoft Knowledge Base:

145905 XCLN: Newprof.exe Command-Line Options

Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbpending KB212929
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