XFOR: Connector for cc:Mail Stops, No Errors Appear in Event Log (212788)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q212788

SYMPTOMS

The Microsoft Exchange Connector for Lotus cc:Mail may stop unexpectedly. No errors appear in the Windows NT Application Event log, even with maximum logging enabled. If you restart the connector, it may start delivering messages again for a short period of time, but then stop delivering messages.

CAUSE

This problem can occur when one or more .und files exist in the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder. These files are associated with messages that could not be delivered when they were originally sent.

RESOLUTION

To resolve this problem, remove the .und files associated with the undeliverable e-mail messages. To do so, follow these steps:
  1. Stop the Exchange Connector for Lotus cc:Mail, if it is started.
  2. Copy the .und files from the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder to a different folder, and then delete the .und files in the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder.
  3. Restart the Exchange Connector for Lotus cc:Mail.
The connector should then start delivering messages again.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB212788
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