XFOR: CCMC Event 54 Conversion of Message Failed (212759)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q212759

SYMPTOMS

Mail may stop flowing over the Microsoft Exchange Connector for Lotus cc:Mail (CCMC), and the following event message may be received every 15 seconds in the application event log:
Event ID 54 "Conversion of Message Failed"
Moreover, Exchange Server may keep adding the same message, with a new file name (such as Msg3DFF.ccm), to the drive:\Exchsrvr\Ccmcdata\Bad folder. There is nothing added to the Exchsrvr\Ccmcdata\Export or Exchsrvr\Ccmcdata\Submit folders, however.

CAUSE

A corrupted message in the cc:Mail PostOffice is preventing mail flow.

WORKAROUND

The cc:Mail administrator needs to delete the corrupted message for mail to resume flowing normally. Here are the steps the cc:Mail administrator needs to perform on the cc:Mail PostOffice:
  1. Stop the cc:Mail connector service.
  2. Clean out the Exchsrvr\Ccmcdata\Bad folder.
  3. Run Export.exe manually on the Exchange Server computer (at a command prompt) with the following syntax:

    EXPORT /NpoName (Exchange site name) /Ppassword /DE:\ccdata /MSG# /@filename.txt.

    For example:

    EXPORT /NEX1 /Ppassword /DE:\ccdata /MSG# /@ccmessg.txt

    NOTE: /N is usually the Exchange Server Site name (check the cc:Mail Admin.exe to be sure of the Exchange Server postoffice name).

    /MSG# gives the message number.

    /@filename.txt creates a text file that shows all of the messages outgoing from cc:Mail to Exchange Server. Compare these messages to the one in Exchsrvr\Ccmcdata\Bad, and locate the corrupted message and its message number (MSG#) shown in the text file.
  4. Run the export again with the following switches:

    EXPORT /Nponame (exchange site) /Ppassword /DD:\ccdata /DELETE/123456 (message number)

    For example:

    EXPORT /NEX1 /Ppassword /DD:\ccdata /DELETE/123456

  5. Restart the cc:Mail service. Mail flows, and there are no further errors.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB212759
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