WD2000: The Number of Copies Is Not Reset to 1 After You Select a Different Printer (212300)

SYMPTOMS

When you open the Print dialog box and switch to a different printer, the Number of copies setting may not be reset to 1 as expected.

CAUSE

This behavior can occur if the following conditions are true:

You have more than one printer installed.

-and-
In the Printers dialog box (double-click Printers under Control Panel), the default printer has a number greater than 1 as the setting for Number of copies.

-or-
In the Print dialog box, you select more than one copy in the Number of copies box, and then switch to another printer.

This behavior occurs because the Print dialog box is not updated when you select the second printer in the Name list.

For example, if you first print to a printer set up to print three copies and then switch to a second printer, the Number of copies box shows the number 3 instead of 1.

WORKAROUND

To work around this issue, in the Print dialog box (click Print on the File menu), change the Number of copies setting to 1 after you select the second printer.

REFERENCES

For more information about how to print a Microsoft Word document, click Microsoft Word Help on the Help menu, type print a document in the Office Assistant or the Answer Wizard, and then click Search to view the topic.