WD2000: Cannot Rename Normal.dot If Word Is Your E-mail Editor (212208)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q212208

SYMPTOMS

If you try to rename the Normal template (Normal.dot) when Word is selected as your e-mail editor, the following error message may appear:
Cannot rename Normal: Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.

CAUSE

When you compose a mail message, a session of Microsoft Word is opened in the background. When Word is active, it uses the Normal template and creates a temporary file for Normal.dot; therefore, you cannot rename the file.

WORKAROUND

To work around this problem, send your e-mail message and close Word before you rename the Normal template.

NOTE: You may also have to close Microsoft Outlook or Microsoft Exchange so that the Normal.dot temporary file is closed.
Modification Type:MajorLast Reviewed:12/6/2000
Keywords:kbprb KB212208
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