WD2000: Can't Recover Password-Protected Document If Password Is Lost (212135)
The information in this article applies to:
This article was previously published under Q212135 SUMMARY
In Microsoft Word, a password-protected document cannot be recovered if the password for that document is lost or forgotten. Microsoft does not offer a service to retrieve documents to which passwords have been added, nor does it offer any information regarding such services or processes.
For more information about how to password protect a document or form, click Microsoft Word Help on the
Help menu, type about using passwords in the Office Assistant or
the Answer Wizard, and then click Search to view the topics
returned.
MORE INFORMATION
This policy is to prevent any damages to Microsoft Word users who rely on the security that their passwords provide. To recover a password-protected document, you must remember the assigned password.
NOTE: Remember that passwords are case sensitive. If you used a combination of uppercase and lowercase letters when you set up your password, you need to use the same combination when you use the password to access your document. Also, before you type your password, verify that CAPS LOCK is not active.
| Modification Type: | Major | Last Reviewed: | 2/28/2001 |
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| Keywords: | kbinfo kbpolicy KB212135 |
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