WD2000: Unable to Send to Fax Recipient from Word (211544)

SYMPTOMS

When you use the Send To command to send a document from Microsoft Word 2000 to a fax recipient, the document may remain in the Microsoft Exchange Outbox and is not sent as expected.

CAUSE

This behavior can occur when the following conditions are true:

You are using Microsoft Word 2000, Microsoft Exchange, and Microsoft Fax.

-and-
You attempt to send the document by using the Send To command on the File menu in Word.

WORKAROUND

To work around this issue, use any of the following methods.

Method 1: Send a Second Fax

Send another document using the Send To command on the File menu in Word. When another document is sent, the previous document is flushed from the Exchange Outbox and sent.

Method 2: Use Microsoft Fax

Send the document using the Microsoft Fax program rather than the Send To command in Word.

Method 3: Use the Print Command

In Word, click Print on the File menu, and then select Microsoft Fax as the printer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about sending a fax from Word, click the article numbers below to view the articles in the Microsoft Knowledge Base:

211473 WD2000: Troubleshooting Fax Problems from Word

248104 WD2000: How to Send a Fax from Microsoft Word 2000