SYMPTOMS
After you use the
Find Record button on the
Mail Merge toolbar (with the
View Merged Data button selected), the merge fields in the merge document are no longer updated when you click the
First Record,
Previous Record,
Next Record, or
Last Record buttons. (All of these buttons are available on the
Mail Merge toolbar.)
When these symptoms appear, merging to a new document or to the printer fails. When you click the
Merge to New Document button on the
Mail Merge toolbar, you may receive the following error message:
Word could not merge the main document with the data source because the data records were empty or no data records matched your query options.
When you click the
Merge to Printer button on the
Mail Merge toolbar, you receive no error message, the
Printer icon does not appear in the lower-right corner of the taskbar, and nothing is printed.
This behavior also occurs if you are attempting to merge to a new document or to the printer by using the
Mail Merge Helper.
For additional information about this error message, click the article number below
to view the article in the Microsoft Knowledge Base:
211729 WD2000: Error Message: Word Could Not Merge the Main Document...
RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
You can update the merge fields manually. As you cycle through the
View Merged Data buttons on the
Mail Merge toolbar, select the fields and press F9. However, you must quit and restart Word to fully restore the functionality of the
First Record,
Previous Record,
Next Record, and
Last Record buttons on the
Mail Merge toolbar and to restore the ability to merge to a new document or to the printer.