WD2000: Cover Sheet Missing When Merging to Fax (211475)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q211475

SYMPTOMS

When you perform a mail merge to electronic fax using Microsoft Fax or some other fax software, a cover page is not sent with each fax.

CAUSE

Microsoft Word cannot provide a cover sheet when you perform a mail merge. Microsoft Fax, or any other fax software, must provide the fax cover sheet.

RESOLUTION

Before you perform the mail merge in Microsoft Word, turn on the cover page option in your fax software. See your fax software documentation for instructions about how to do this.

If you are using Microsoft Fax, use these steps to select the Send Cover Page option:
  1. On the Windows Start menu, point to Settings, and then click Control Panel.
  2. Double-click the Mail and Fax icon.
  3. On the Services tab, click Microsoft Fax, and then click Properties.
  4. On the Message tab, under Default Cover Page, click to select the Send Cover Page check box, and then click OK.

    NOTE: You can select which cover page you want to include with your fax.
  5. Click OK to close the Properties dialog box.

REFERENCES

For additional information about using Microsoft Fax, click the article numbers below to view the articles in the Microsoft Knowledge Base:

152196 How to Install and Use Microsoft Fax

195679 OL2000: Different Fax Services Installed with Outlook 2000

211477 WD2000: Error Message: 'No Transport Provider Was Available for Delivery to This Recipient'

Modification Type:MajorLast Reviewed:12/3/2002
Keywords:kbdta kbinterop kbother kbprb kbusage wd2000 winword KB211475
©2002 Microsoft Corporation. All rights reserved.