WD2000: Hyperlink to Bookmark in Word Document Fails Using Browser (211222)

SYMPTOMS

When you click a hyperlink in your web browser that references a bookmark in a Word document, you experience one of the following behaviors:

The document opens but does not go to the specified bookmark location.

-or-
You receive the following error message:
The page cannot be displayed.

CAUSE

The destination of the hyperlink is a bookmark in a Microsoft Word document (*.doc). Web browsers do not currently support the use of anchors in files that are not in Hypertext Markup Language (HTML) format.

NOTE: This behavior was changed in Microsoft Word 2002.

WORKAROUND

To work around this behavior, save the document containing the bookmark as a Web page in Word. To do this, follow these steps:

Open the document in Word.
On the File menu, click Save As Web Page.
Click Save.

For additional information about resolving this behavior, click the article number below to view the article in the Microsoft Knowledge Base:

240057 Internet Explorer 5 Does Not Handle Office 97 Bookmarks Correctly

MORE INFORMATION

Word allows you to use hyperlinks that go to a bookmark location in another Word document. This functionality is not disabled when editing a file that is saved as HTML. So, while editing an HTML file in Word, if you click a hyperlink to a bookmark location in another Word document, Word will open the referenced document and go to the specified location.

For additional information about hyperlinks to bookmarks in a Word document, please click the article number below to view the article in the Microsoft Knowledge Base:

224672 WD2000: Hyperlink to Anchor or Bookmark Goes to Top of Document