Print Monitor Does Not Support Bidirectional Printing (208820)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q208820

SYMPTOMS

After you install the Hewlett-Packard (HP) 4000 printer driver on a computer running Microsoft Windows NT 4.0, print jobs may not be printed, or may persist in the print queue for an extended period of time before being printed.

CAUSE

This problem can be caused by a conflict between the printer driver and print monitor status software. HP printer drivers enable bidirectional print support by default, but the Hpdcmon.dll file that provides print monitor status does not support bidirectional printing.

RESOLUTION

To prevent this issue from occurring, disable the bidirectional printing support for each HP printer driver installed:

  1. Click Start, point to Settings, click Printers, right-click the icon representing the printer to be modified, and then click Properties.
  2. Click Ports, click to clear the Enable Bidirectional Support check box, and then click OK.

MORE INFORMATION

You may want to contact Hewlett-Packard Technical Support for further information regarding their printer driver software at (888) 321-4272, or visit the following Hewlett-Packard Web site:

http://www.hp.com/ghp/services.html

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

141708 Printing to LPD Printer Is Slow or Fails with Windows

255213 Hewlett-Packard HP4000 Print Drivers May Hang the Print Queue

Modification Type:MajorLast Reviewed:12/2/2002
Keywords:kb3rdparty kbprb kbprint KB208820
©2002 Microsoft Corporation. All rights reserved.