Homepub: Setup Quits After Detecting the Newest Version of Internet Explorer Is Already Installed (208547)
The information in this article applies to:
- Microsoft Graphics Studio Greetings 99
- Microsoft Graphics Studio Home Publishing 99
This article was previously published under Q208547 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you attempt to install one of the programs listed at the beginning of this article, you may receive the following message:
To create e-mail messages or run online Help, Microsoft Home Publishing requires certain components from Microsoft Internet Explorer 4.01 SP1 or later that are currently not available on your system. You need to install these components before you can install Microsoft Home Publishing.
Click OK to install Internet Explorer 4.01 SP1. Allow a few moments for this installation to start up, and then follow the on screen instructions. After you install these components, click Install Home Publishing to complete the product installation.
When you click OK to start the installation of Internet Explorer 4.01 SP1, you may receive the following message:
Setup has detected that the newest versions of the Internet Explorer components are already installed.
Click OK to exit Setup without making any changes.
When you click OK, Setup quits.
CAUSE
This behavior can occur if the Internet Explorer Version value in the Microsoft Windows registry is incorrect.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
Verify that Internet Explorer 4.01 SP1 or later is installed on your computer. To do this, follow these steps:
- Start Internet Explorer.
- On the Help menu, click About Internet Explorer.
- Verify that the version number is 4.72.3110 or greater. If you have an earlier version of Internet Explorer, install Internet Explorer 4.01 SP1 or later from the following Microsoft Web site:
http://www.microsoft.com/windows/ie/default.mspx - Quit Internet Explorer.
When you have verified that you are using Internet Explorer 4.01 SP1
or later, follow these steps to correct the Version value in the registry:
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Double-click HKEY_LOCAL_MACHINE, double-click
SOFTWARE, double-click Microsoft, and then click Internet Explorer.
- In the Name column in the right pane of Registry Editor, click Version.
Check the version number listed in the Data column next to the Version value.
If this number is less than 4.72.3110.0, proceed to the next step. If this number is 4.72.3110.0 or greater, download and reinstall Internet Explorer from the following Microsoft Web site:
http://www.microsoft.com/windows/ie/default.mspx - Double-click Version.
- In the Value Data box, type
4.72.3110.0, and then click OK.
- Quit Registry Editor.
- Run Greetings 99 or Home Publishing 99 Setup again.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
Some computers with pre-installed versions of Microsoft Windows 98 have
been reported to have an Internet Explorer version number of 4.72.2106.0 listed in the registry. This is the version number for Internet Explorer version 4.0.
The version number for Internet Explorer 4.01 SP1 and Internet Explorer installed by Windows 98 is 4.72.3110.0.
| Modification Type: | Major | Last Reviewed: | 1/26/2006 |
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| Keywords: | kbbug kbenv kbinterop kbpending kbsetup KB208547 |
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