HP LaserJet IIP Printer May Not Print PowerPoint Presentations Correctly (207693)


The information in this article applies to:

  • Microsoft Windows 98
  • Microsoft Windows 95
  • Microsoft Windows 98 Second Edition
This article was previously published under Q207693
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you use a Hewlett-Packard (HP) LaserJet IIP printer to print a Microsoft PowerPoint presentation, the slides in your presentation may be printed without any text or graphics.

CAUSE

This behavior can occur if you configure the printer to use the Windows Printing System (WPS) driver and cartridge.

RESOLUTION

To resolve this issue, add the HP LaserJet IIP printer driver included with Windows 95/98:
  1. Click Start, point to Settings, and then click Printers.
  2. Double-click Add Printer, click Next, click Local Printer, and then click Next.
  3. In the Manufacturers box, click HP.
  4. In the Printers box, click HP LaserJet IIP, and then click Next.
  5. Follow the instructions on the screen to complete the Add Printer wizard.

MORE INFORMATION

For information about WPS, click the article number below to view the article in the Microsoft Knowledge Base:

138714 Using the Windows Printing System with Windows 95/98

Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kb3rdparty kbenv kbHardware kbnofix kbprb kbprint KB207693
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