Error Message When Clicking Internet Call on Go Menu in Internet Explorer (206648)


The information in this article applies to:

  • Microsoft NetMeeting 2.1 for Windows NT 4.0
  • Microsoft NetMeeting 2.0 for Windows NT 4.0
  • Microsoft NetMeeting 2.1 for Windows 95
  • Microsoft NetMeeting 2.0 for Windows 95
  • Microsoft Windows 98
This article was previously published under Q206648
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you click Internet Call on the Go menu in Microsoft Internet Explorer, you may receive the following error message:
Cannot find the file C:\Program Files\NetMeeting\Conf.exe (or one of its components). Make sure the path and filename are correct and that all required libraries are available.

CAUSE

This issue can occur if NetMeeting 2.0 or 2.01 was previously installed on your computer and has been removed.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To resolve this issue, install NetMeeting again. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

Q171229 How to Add and Remove Internet Explorer Components

To work around this issue, remove the Internet Call command from the Go menu. To do so, use Registry Editor to remove the following registry key:
HKEY_LOCAL_MACHINE\Software\Clients\Internet Call\Microsoft NetMeeting
Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kbenv kberrmsg kbprb KB206648
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