PI 2.0: CD-ROM Drive Readability Question and Answers (202230)

RESOLUTION

To troubleshoot CD read-ability issues, follow these steps:

1. Is the Picture It! compact disc dirty or damaged?
   
   If the compact disc is clearly scratched or warped the CD-ROM drive may not be able to read the compact disc.
2. Can the CD-ROM drive read other compact discs?
   
   If the CD-ROM drive cannot read other compact discs, then you may have a problem with your hardware. For more information about your CD-ROM drive, please consult the manufacturer's documentation that you received with your hardware.
3. Troubleshoot the read capacity of the CD-ROM drive.
   1. What brand and model is your CD-ROM drive?
   2. Is this model know to have a capacity limitation?
4. Is the system using MS-DOS CD-ROM drive drivers?
   
   Disable the DOS Driver. For additional information about how to disable DOS drivers, click the following article number to view the article in the Microsoft Knowledge Base:

   178392 ErrMsg: Setup Cannot Read Files on the CD-ROM Disc

5. When you set up Microsoft Windows 98, was a "REM" statement placed in front of the MS-DOS Driver in your Config.sys or Autoexec.bat files?
   
   Take out the "REM" statement in front of your MS-DOS driver in your Config.sys or Autoexec.bat files.

If these steps fail to resolve the read capacity issue with your CD-ROM drive, the following options are available to you:

• Use Picture It! on another computer.
• Return Picture It! for a refund.
• Obtain another CD-ROM drive.