XWEB: Outlook Web Access Does Not Reply To an Optional Address (202054)


The information in this article applies to:

  • Microsoft Exchange Active Server Components 5.0
  • Microsoft Outlook Web Access 5.5
  • Microsoft Outlook Web Access 5.5 SP 1
  • Microsoft Outlook 97 8.0, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 95
  • Microsoft Outlook 97 8.01, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 95
  • Microsoft Outlook 97 8.02, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 95
  • Microsoft Outlook 97 8.03, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 95
  • Microsoft Outlook 98 8.5, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 95
This article was previously published under Q202054

SYMPTOMS

If you are using Outlook 97 or Outlook 98 and you select the Option toolbar button when you compose a message, and then designate another user as the recipient for any replies, that recipient will be ignored, and the replies will be sent back to you if the person responding to the message is using the Outlook Web Access client. This does not occur if the person responding is using an Outlook client.

WORKAROUND

The following two Microsoft Knowledge Base articles on CDO 1.2 give instructions for ways to modify the Active Server Pages in order to allow the "Reply to" optional recipient information to be correctly routed in Outlook Web Access.

181408 Use CDO to Set Up Reply to Alternate Recipient

-and-

195842 Set the Default Reply-Recipient with CDO Using C++

MORE INFORMATION

To obtain an article from Microsoft Support Online on the Internet, follow these steps:

  1. Connect to Support Online at the following Internet address:

    http://msdn.microsoft.com/support
  2. In the My Question Is About box, select All Products.
  3. In the My Question Is box, type the Article ID (qnumber) of the article that you want to see. For example, type Q162192.
  4. Click Find (next to the My Question Is box). This search will return from one to several article titles. The Article ID appears in the upper-left corner of the article. You can see the Article ID only after you click to view the article.
  5. Click the title of the article to view it.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB202054
©2004 Microsoft Corporation. All rights reserved.