Error: "The open procedure for service 'Content Filter' in Qperf.dll failed" (201984)


The information in this article applies to:

  • Microsoft Index Server 2.0
This article was previously published under Q201984

SYMPTOMS

After you install the Microsoft Windows NT Option Pack, the following errors may occur in the Windows NT Event Log:
Content Filter

The open procedure for service "Content Filter" in Qperf.dll failed.
Performance data for this service will not be available. Status code returned
is DWORD0.
-or-

Content Index

The open procedure for service "Content Index" in Qperf.dll failed.
Performance data for this service will not be available. Status code returned
is DWORD0.
-or-

ISAPI Search

The open procedure for service "ISAPI Search" in Qperf.dll failed.
Performance data for this service will not be available. Status code returned
is DWORD0.
All of these error messages are logged as event ID 1008.

CAUSE

The Performance Monitor counters for Index Server are not loaded correctly during setup.

RESOLUTION

There are two ways to resolve this problem:
  • Manually extract and load the Performance Monitor counters for Index Server.
    1. Use the Extract utility (Extract.exe) to extract the following files from the Windows NT Option Pack Is20.cab file:

      • Ciperfm.h
      • Filtperf.h
      • Perfwci.h
      • Perfci.ini
      • Perffilt.ini
      • Perfwci.ini
      For additional information about the Extract utility, click the article number below to view the article in the Microsoft Knowledge Base:

      132913 How to Use EXTRACT.EXE to Copy Files from DMF Disks

    2. Place these files in the \Winnt\System32 folder.
    3. In the System32 folder, type the following commands at a command prompt:

      lodctr perfci.ini
      lodctr perffilt.ini
      lodctr perfwci.ini

    -or-

  • Reinstall Index Server.
    1. Run the Windows NT Option Pack Setup.exe file.
    2. When prompted, click Add/Remove.
    3. In the list of components, clear the Index Server check box.
    4. Rerun Setup.exe.
    5. In the list of components, select Index Server.

MORE INFORMATION

Generally, these errors do not indicate a performance or functionality problem with Index Server. Rather, they indicate that the Performance Monitor counters are not loaded on the system. Index Server functions normally, but you cannot run the Performance Monitor against it until you follow the steps in the "Resolution" section.
Modification Type:MajorLast Reviewed:2/15/2001
Keywords:kbprb KB201984
©2002 Microsoft Corporation. All rights reserved.