OL97: Exchange User Information Not Retained When Restarting Outlook (201608)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q201608

SYMPTOMS

When you start Outlook, you are prompted for your Microsoft Exchange Server user name, password, and domain information. When you quit Outlook and restart, you must retype these credentials.

CAUSE

A registry key that stores user information has been removed.

RESOLUTION

Reset the registry key in order to specify the profile.

MORE INFORMATION

The behavior described in the Symptoms section above occurs because the following key does not exist in the Windows registry:

HKEY_CURRENT_USER\Software\Microsoft\Exchange

This key specifies the profile used for logging on to a Microsoft Exchange server. The profile stores information such as user name and password.

To reset the registry key, follow these steps:
  1. On the Tools menu, click Options and then click the General tab.
  2. Click to select Prompt for a profile to be used and then click OK.
  3. Quit and restart Outlook. You will be prompted to make a selection even though only one profile exists.
To return to starting Outlook without being prompted for a profile, repeat Step 1 and then click to select Always Use This Profile. Click OK and then restart Outlook.
Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbprb KB201608
©2002 Microsoft Corporation. All rights reserved.