SMS: Reasons Software Metering Server Fails to Install (200964)

SUMMARY

When installation of a software metering server fails, there are several areas to troubleshoot.

Connectivity and Permissions

Verify that the License Server Manager on the Systems Management Server site server has connectivity to the new software metering server. To do so, perform a ping test using the NetBIOS name and then connect to the C$, D$, and Admin$ shares using a domain administrator account. Verify that the License Server Manager account being used by software metering from the Systems Management Server site server has administrative rights on the new software metering server. This account must have administrative rights on the new server because it will need to create file structures, services, and registry entries. For additional information, see \Sms\Logs\Licsvcfg.log on the site server.

ODBC Compliance

Verify that the ODBC drivers on the software metering server are at least version 2.52. Confirm this by either checking the version of the drivers or by verifying that the Install_ODBC process has completed successfully. License Manager Service will not proceed with the software metering server installation until the ODBC drivers are version 2.52 or newer.

Inbox and Service Creation

The License Server Manager should create the required inboxes on the target server. Verify that these are present and were installed without problems by looking in \Sms\Logs\Inboxmgr.log on the site server. Once the inboxes have been created, License Server Manager completes the file transfer and installation, creates the SMS_LICENSE_SERVER service on the target server, and starts the service. Verify that this has taken place by checking \Sms\Logs\Licsrvc.log.

Additional information pertaining to the target server installation is found in \Sms\Logs\Smsprov.log and \SMS\Logs\Sitectrl.log on the site server.