Stop 0xC000021a on Windows NT Server 4.0 with Service Pack 4 (200848)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Server, Enterprise Edition 4.0
- Microsoft BackOffice Small Business Server 4.0a
This article was previously published under Q200848 SYMPTOMS
A Windows NT Server with Service Pack 4 experiences a STOP 0xC000021a error when you run the Windows NT Resource Kit utility, pviewer.exe, or any performance utility that attempts to gather "costly counters" against it. Costly counters are a set of four data items that can be retrieved; for example, thread details, process image names that take extra processing to get the data for.
CAUSE
The Winlogon process causes an access violation with a C0000005 error, which in turn causes the trap.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the
latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
STATUSMicrosoft has confirmed that this is a problem in Windows NT 4.0 Service Pack 4. This problem was first corrected in Windows NT version 4.0 Service Pack 5.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix KB200848 kbAudDeveloper |
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