XFOR: Unable to Log On to Migrated Mailbox (200004)
The information in this article applies to:
- Microsoft Exchange Server 5.5
- Microsoft Exchange Server 4.0
- Microsoft Exchange Server 5.0
This article was previously published under Q200004 SUMMARY
Sometimes when administrators migrate users from Microsoft Mail to Exchange Server, the
mailboxes migrate with no errors, but neither administrators nor users can log on to the new Exchange Server mailboxes. This occurs with both single-step and two-step migration, where administrators are telling the Migration wizard to make
passwords from the alias names.
Usually, the administrator must enter a new password under User Manager for Domains in
order to access the mailboxes.
There are no problems with the password generation of the Migration
wizard. The common cause for this issue is a minimum password length set
for the Windows NT domain, which is a larger number than the alias name of the
migrated user. In these cases, the Migration wizard pads the password
with lowercase "x"s. The password can be found in the Accounts.password
file.
MORE INFORMATION
An example is a mailbox whose alias name is three letters long, like the initials
of the user. This mailbox is migrated to Exchange Server, whose domain has a
minimum password length of four. When the administrator (or user) attempts to
log on to the new mailbox, he or she is denied with a "password
incorrect" error message. To get into the mailbox, the administrator must either
reset the password under User Manager for Domains, or enter the
password with enough following "x"s to match the minimum password.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB200004 |
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