OL2000: (CW) Internet E-mail Service Fails to Download Messages (199990)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q199990
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

When using the Internet E-mail service to retrieve mail from your POP3 e-mail server, you may receive the following error message:
Some messages couldn't be retrieved from the server. If problem persists, please contact your administrator.
If you receive this error message, Microsoft Outlook does not retrieve some or all of your new e-mail.

CAUSE

The Internet E-mail service does not work with a POP e-mail server that does not support the optional TOP command, if any of the following conditions are true:
  • The option to Leave On Server is selected (checked).

    -or-

  • Connection Type other than "LAN" is selected (checked).

RESOLUTION

Set the Internet E-mail service to connect via LAN and don't select to leave messages on the server. To do this, follow these steps:

  1. On the Tools menu, click Services.
  2. In the list of services, click to select the Internet E-mail service and then click Properties.
  3. On the Connections tab, click to select the Connect using my local area network (LAN) check box.
  4. On the Advanced tab, click to clear the Leave a copy of messages on server check box.
  5. Click OK twice to close all dialogs. Click OK if you are prompted that these changes will only go into effect after you restart Outlook.
  6. Quit and restart Outlook.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbnofix KB199990
©2003 Microsoft Corporation. All rights reserved.