Spoolss.exe Generates Dr.Watson Log (199915)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q199915
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you run Windows on a print server, you may receive several Dr.Watson logs with Access violations in Spoolss.exe. When you view the Dr.Watson log, you see the fault after the function: Ordinal3578 was called. There is also information in the stack-back trace with pointers to mfc40u!Ordinal3578.

When you view the event log on this server, the following event log may be present:
Event Id: 2510
Source: SRV
Type: Error
Description: "The server service was unable to map error code 1722."

CAUSE

This problem can occur if the JetAdmin port monitor is corrupted or outdated.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, use either of the following methods:
  • Download the latest version of JetAdmin. To do so, visit the following HP Web site:

    http://www.hp.com/cposupport/swindexes/hpwebjetad1880_swen.html

    -or-
  • Follow these steps:
    1. Create LPR ports for all the JetDirect cards, open the printer properties for each printer, and then move the printers to their respective LPR port instead of using the JetAdmin port.
    2. Uninstall JetAdmin, and then restart the server.
    3. Stop the Spooler Service, and then remove the JetAdmin port monitor from the following registry path:

      HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors

    4. Close the registry and the restart the server.
    NOTE: When you create the LPR Port on the Ports Tab in the Printer properties, specify the IP address of the printer (not the IP address of the Windows print server). Otherwise, the print documents will not print. Instead, the print documents will constantly spool at the print server and cause the print server to timeout.
HP no longer supports JetDirect. They now use SDI (Simple Device Installation) to install network printers. For more information, visit one of the following HP Web sites:

http://www.hp.com/cposupport/network ing/support_doc/bpj06765.html

MORE INFORMATION

To obtain more information on JetAdmin and the latest version of HP's JetAdmin software, please refer to the following HP Web site:

http://www.hp.com/cposupport/docindex/hpjetadmin1876.html


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Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kbprb KB199915
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