SMS: Inventory Shows Incorrect Memory Amount for OS/2 Clients (199426)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
This article was previously published under Q199426

SYMPTOMS

When inventory is taken for OS/2 clients, the values for Base, Extended, and Total Physical memory may report an incorrect value or a value of <null>. Manually running the OS/2 utility Os2mem32.exe also reports the amount of memory incorrectly.

CAUSE

This problem occurs because the computer system's BIOS does not support the OS/2 compatibility mode for memory usage.

WORKAROUND

To correctly report memory inventory you must upgrade the system BIOS to a version that supports OS/2 compatibility mode.

MORE INFORMATION

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Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbClient kbInventory kbprb kbsmsAdmin KB199426
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