XL97: Invalid Page Fault When Opening Template File (199327)


The information in this article applies to:

  • Microsoft Excel 97 for Windows
This article was previously published under Q199327

SYMPTOMS

When you open a template file (.xlt) in Microsoft Excel, you may receive the following error message:

Microsoft Windows 95/98

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you receive an error message similar to the following:
Excel caused an Invalid Page Fault in KERNEL32.DLL at 0137:bff857e7.
After you click OK, Microsoft Excel quits.

Microsoft Windows NT

An application error has occurred and an application log is being generated.

Excel.exe

Exception: access violation (0xc00005), Address 0x651a583c
After you click OK, Microsoft Excel quits.

CAUSE

This problem may occur when the following conditions are true:
  • You attempt to open an Excel template file (.xlt).

    -and-
  • You have PC DOCS Open version 3.5x, 3.7, or 3.7.1 installed on your computer.

WORKAROUND

To work around this problem, obtain an updated version of DOCS Open from PC DOCS or remove the DOCS Open add-in from your Xlstart folder.

Obtaining an Updated Version of DOCS Open

To obtain an updated version of the DOCS Open program, contact PC DOCS as follows:

The PC DOCS World Wide Web site at: http://www.pcdocs.com

PC DOCS Technical Support via phone at: (850) 942-5000

PC DOCS Technical Support via e-mail at: support@pcdocs.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Removing the DOCS Open Add-in

To remove the DOCS Open add-in from your XLSTART folder, follow these steps:
  1. Start Windows Explorer and open the following folder:

    Program Files\Microsoft Office\Office\Xlstart

  2. Right-click the Docsxl80.xla add-in, and click Cut on the shortcut menu.
  3. Select the following folder in Windows Explorer:

    Program Files\Microsoft Office\Office

  4. On the Edit menu, click Paste.
The Docsxl80.xla add-in moves from the Xlstart folder to the Office folder. You can now open template files in Excel.

STATUS

According to PC DOCS, you can resolve this issue by upgrading to version 3.7.2 of the DOCS Open program. Contact PC DOCS for more information regarding this upgrade.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact PC DOCS, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/21/2000
Keywords:kb3rdparty kbprb KB199327
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