XCLN: Previous Settings Used if AutoSyncDisable Value is Used (199222)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q199222
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

Changes made to the following option in the Microsoft Outlook 98 Tools menu, under Options, Mail Services may not take effect as expected:

When online, synchronize all folders upon exiting.

CAUSE

The AutoSyncDisable value may be enabled in the Registry under the following key:

HKCU\Software\Microsoft\Office\8.0\Outlook\Options\General

RESOLUTION

One work around to this behavior is to configure this option prior to enabling the AutoSyncDisable value in the Registry. To do this, follow these steps:
  1. Start Microsoft Outlook.
  2. In the Tools menu, click Options, then click Mail Services, set the Online Synchronization option to the setting you want.
  3. Exit Microsoft Outlook. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  4. Start Registry Editor (Regedt32.exe).
  5. Locate the following key in the registry:

    HKCU\Software\Microsoft\Office\8.0\Outlook\Options\General

  6. On the Edit menu, click Add Value, and then add the following registry value:

    Value Name: AutoSyncDisable
    Data Type: DWORD
    Value: 1

  7. Quit Registry Editor.
  8. Start Microsoft Outlook.
Microsoft Outlook will now behave according to the setting you chose in Step 2, regardless of whether or not the option is enabled or disabled.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The AutoSyncDisable value controls the options available in the Enable Offline Access group on the Mail Services tab found in the Tools menu under Options. When enabled, the only option available in the Enable Offline Access group is the following:

When online, synchronize all folders upon exiting.

Microsoft Outlook will continue to use the value of this option as it was set prior to enabling the AutoSyncDisable value.

Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB199222
©2004 Microsoft Corporation. All rights reserved.