Error Message: An Error Occurred in the Secure Channel Support (198970)
The information in this article applies to:
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 3.02 for Windows NT 4.0
- Microsoft Internet Explorer 3.01 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 3.51
- Microsoft Internet Explorer 4.0 for Windows NT 3.51
- Microsoft Internet Explorer 3.03 for Windows NT 3.51
- Microsoft Internet Explorer 3.01 for Windows NT 3.51
- Microsoft Internet Explorer 3.0 for Windows NT 3.51
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 4.01 for Windows 95 SP 1
- Microsoft Internet Explorer 4.0 for Windows 95
- Microsoft Internet Explorer 3.02 for Windows 95
- Microsoft Internet Explorer 3.01 for Windows 95
- Microsoft Internet Explorer 3.0 for Windows 95
- the operating system: Microsoft Windows 98
This article was previously published under Q198970 SYMPTOMS
When you try to connect to a secure Web site, you may receive the following error message:
Internet Explorer cannot open the Internet site https://address
An error occurred in the secure channel support
CAUSE
This error message can occur if the server uses a certificate with a nonstandard length. The nonstandard length results in a nonstandard public key length, which Internet Explorer does not support. Internet Explorer supports only public keys with standard lengths (such as 512 bits, 1024 bits, 2048 bits, and so on).
RESOLUTION
To be compatible with Internet Explorer, the site using the nonstandard public key length should generate a new certificate request using a standard length (such as 512, 1024, or 2048 bits). The site then needs to obtain a new corresponding certificate.
As a possible workaround, re-register the Rsabase.dll file by clicking Start, clicking Run, typing regsvr32 rsabase.dll in the Open box, and then clicking OK.
| Modification Type: | Major | Last Reviewed: | 12/5/2003 |
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| Keywords: | kberrmsg kbprb KB198970 |
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