PRB: Sample Gateway Fails to Start and Reports Event Id 7023 in System Event Log (198911)
The information in this article applies to:
- Microsoft Exchange Development Kit (EDK) 4.0
- Microsoft Exchange Development Kit (EDK) 5.0
- Microsoft Exchange Development Kit (EDK) 5.5
This article was previously published under Q198911 SYMPTOMS
The sample gateway may fail to start with this error:
Could not start he SampleGateway service on \\Servername. Error 2140: An internal Windows NT error occurred
You may be able to start the service, but when you attempt to stop the service you might receive the following error message:
Could not stop the SampleGateway service on \\Servername.
Error 2184: The service has not been started
You will also receive an event ID 7023 in the System event log with the following description:
The SampleGateway service terminated with the following error: The security account database contains an internal inconsistency
CAUSE
This is caused by the Options tab for the sample gateway not being configured prior to starting the service.
RESOLUTION
To configure the sample gateway, run the Exchange administrator program (\exchsrvr\bin\admin.exe). From the Site menu, select Configurations, and click Connections. Select the sample gateway and double-click it. View the Options tab and configure the following fields:
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| Address Type | EDK | | System Administrator Display Name | A valid Exchange recipient | | System Administrator E-mail address | Email for the above recipient | | Inbound Converter | SAMPLEGW.INBOUND | | Outbound Converter | SAMPLEGW.OUTBOUND | | In Directory | Complete path to existing directory | | Out Directory | Complete path to existing directory |
The other fields will be filled with default information that does not need to be changed.
| Modification Type: | Minor | Last Reviewed: | 3/4/2004 |
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| Keywords: | kbMsg kbprb KB198911 |
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