OL98: (IMO) Cyrillic Characters Changed to Question Marks (198878)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q198878
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

Recipients of messages composed using the Cyrillic font see question marks rather than the intended text.

CAUSE

The message was sent with Plain Text set as the default mail format.

MORE INFORMATION

To send and receive messages using the Cyrillic character set, the message needs to be in Rich Text Format (RTF). If at any point the Rich Text formatting is lost, the Cyrillic content may be converted to question marks or to garbled characters. These steps are designed to help you troubleshoot problems with sending messages using the Cyrillic font.

To resolve this issue, you will first need to discover where the Rich-Text formatting is being lost.

Verify Plain Text Is not the Default Mail Format

  1. On the Tools menu, click Options.
  2. On the Mail Format tab, click to select HTML or Microsoft Outlook Rich Text.
  3. Click Apply and OK.

Verify Plain Text Is not the Default Mail Format For the Recipient.

To select the RTF sending option for Contacts, follow these steps:

  1. In the Folder List click to select your Contacts folder.
  2. Open the contact in a card view by double-clicking the card heading.
  3. Click to clear, "Send using plain text."
  4. Click Save and then Close.
For more information on sending messages in Rich Text Format, please see the following article in the Microsoft Knowledge Base:

179360 OL98: How to Specify RTF for Specific E-mail Addresses

Compose and send a message to yourself using Cyrillic characters.

  • When you receive this message in your Inbox it should contain the proper formatting. If it does not, this indicates that your SMTP/POP3 server does not support RTF, and you will need to contact your mail server administrator, or use a different mail service to send your Cyrillic messages.
  • If you are able to read Cyrillic messages that you send to yourself, but your recipients are still not able to, it indicates that either the mail server on the receiving end, or the receiving client can not handle RTF format, or is not correctly configured to handle Cyrillic messages. You may find it preferable to compose your message in a word processing program using Cyrillic characters, and then attach the document to the e-mail message that you wish to send.
Modification Type:MajorLast Reviewed:11/21/2000
Keywords:kbinfo kbprb KB198878
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