XFOR: JPN Lotus cc:Mail DB8 PO with Problem Characters Can Crash the NTVDM (198861)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q198861

SYMPTOMS

During the migration of certain Lotus cc:Mail DB8 PostOffices (POs) that contain users with "5B", "5C", or "BE" characters (not including the quotation marks), the Lotus cc:Mail export program may cause an error message to appear in the Windows NT Virtual Dos Machine (NTVDM). The Migration Wizard patiently waits for further user input. After you click OK to remove the error message dialog box, migration continues on as normal. Note that for such POs, the error may occur during the export of one or many users, or not at all. Note that this applies only to PC98 (Japanese) processors running the Japanese version of the cc:Mail Migration Wizard.

After migration, there is no indication of lost data for that particular user.

CAUSE

This problem is due to the Japanese cc:Mail Migration Wizard not handling the problematic characters correctly.

RESOLUTION

This problem only happens in rare circumstances.

WORKAROUND

None.

STATUS

Microsoft has confirmed that this is a problem in Exchange Server 5.5.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbbug kbnofix KB198861
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