Troubleshooting Lotus cc:Mail Connector errors (198708)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 5.5
This article was previously published under Q198708

SUMMARY

The following steps may be used when the Microsoft Exchange Connector for Lotus cc:Mail fails with Event 70, 61, and other errors that are dependent on them.

MORE INFORMATION

  1. Log on using the Exchange Server service account that is used by all the Exchange Server services.

    Note There is no service account to log on with in Exchange 2000 Server.
  2. Check the post office name, password, and path. From the command prompt or from the Start menu, try to connect to the UNC path that is listed.
  3. Make sure that you can write and read to that folder.
  4. Most cc:Mail post offices reside on Novell servers with some sort of Windows NT gateway installed on another computer. Make sure that all permissions are correct on both the Novell and Windows NT side of things. Check that the Novell account has the same name as the Exchange Server services account, and the same password.
  5. Check the integrity of the cc:Mail post office by running Analyze or Reclaim on the cc:Mail post office.

    Note The cc:Mail administrator may have to perform this task.
  6. Check the cc:Mail post office version, and the import and export programs. Make sure they are in the path.
  7. Check the cc:Mail post office for a user name listing the Exchange Server computer as an indirect post office with the correct comments field, that is, MSExchangeCCMC servername.
  8. Try running the CCMC program from the Exchsrvr\Connect\Ccmail\Bin folder. This essentially spawns the cc:Mail connector service. There is usually a lot of useful information about places to look for errors, and so on.
  9. To test directory synchronization (dirsync) manually, run the command, ccmc ccdir. This spawns a console session. Note that pressing CTRL+BREAK stops the service.
  10. You don't need to reshare the Novell cc:Mail directory; a simple UNC to the directory is probably better. Note that in some cases, a connection using the gateway is required.
  11. If mail flow is backing up from cc:Mail to Exchange Server or Exchange 2000, check the Export folder on the Exchange Server or Exchange 2000 computer for any orphaned files. This folder is located under the Exchsrvr\Ccmcdata folder.
  12. If mail flow is backing up from Exchange Server or Exchange 2000 to cc:Mail, check the Submit or Import folders on the Exchange Server or Exchange 2000 computer for any orphaned files. The folders are located under the Exchsrvr\Ccmcdata folder.
  13. Any orphaned files can be temporarily moved to another location. Stop the cc:Mail connector before you move these files. If the removal of these orphaned files clears up the mail backlog, send these files to Microsoft Product Support Services for further analysis.
  14. For additional information on the cc:Mail connector, visit the following Microsoft Web site:

    http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc13.mspx

Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbhowto KB198708 kbAudITPRO
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