SYMPTOMS
When you use Outlook Web Access (OWA) on a separate computer to access the
Microsoft Exchange Server computer, an access violation may occur. The
access violation may result in a Dr. Watson with the following information
in the file Drwtsn32.log:
Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
Copyright (C) 1985-1996 Microsoft Corp. All rights reserved.
Application exception occurred:
App: exe\inetinfo.dbg (pid=144)
When: 11/8/1998 @ 22:36:8.750
Exception number: c0000005 (access violation)
Below is the thread that displays the fault. Please note that the thread
information below was seen on an Alpha platform, however, the problem
exists in both the x86 and Alpha builds of OWA.
function: MAPILogonX
6fb230d0: b02b0058 stl t0,58(s2)
6fb230d4: b00a0000 stl v0,0(s1)
6fb230d8: a06b0000 ldl t2,0(s2)
6fb230dc: 40603003 addl t2,#1,t2
6fb230e0: b06b0000 stl t2,0(s2)
6fb230e4: 25df6fa9 ldah s5,6fa9(zero)
6fb230e8: a0be00a4 ldl t4,a4(sp)
6fb230ec: a09e0070 ldl t3,70(sp)
6fb230f0: a0c50000 ldl t5,0(t4)
6fb230f4: a0840054 ldl t3,54(t3)
FAULT ->6fb230f8: a10b000c ldl t7,c(s2)
6fb230fc: a21e0098 ldl a0,98(sp)
6fb23100: a23e0080 ldl a1,80(sp)
6fb23104: a13e0078 ldl s0,78(sp)
6fb23108: 46011010 and a0,#8,a0
6fb2310c: 40c40004 addl t5,t3,t3
6fb23110: b09e00a8 stl t3,a8(sp)
6fb23114: e560002d beq s2,6fb231cc MAPILogonX+acc
6fb23118: f500002c bne t7,6fb231cc MAPILogonX+acc
6fb2311c: e600002b beq a0,6fb231cc MAPILogonX+acc
6fb23120: a00e28c0 ldl v0,28c0(s5)
6fb23124: a2110064 ldl a0,64(a1)
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
039ded10 6fb226a0 00000000 00000000 815c06f4 00000000 mapi32!MAPILogonX
039dee00 6f08edc4 066a6864 815c06f4 815c06f4 00000000
mapi32!MAPILogonEx
039dee50 6f08db04 066a6864 00000000 815c06f4 00000000
cdo!CSession::M_ScDo_Logon
039def20 066a761c 066a6864 00000000 815c06f4 00000000
cdo!CSession::V_HrInvoke
039dedc0 066a7620 066a6864 00000000 815c06f4 00000000 <nosymbols>
039dedc0 00000000 066a6864 00000000 815c06f4 00000000 <nosymbols>
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: MAPI
File Name Version
---------------------
Mapi32.dll 5.5.2503