XFOR: MS Mail Connector May Stop with Error 2380 (198393)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q198393

SYMPTOMS

The Microsoft Mail Connector may stop in irregular intervals with an error message similar to the following:
Event ID: 2380
Source: MSExchangeMSMI
Description: A memory access violation has occurred that prevents further processing of a message. The access violation that occurred is an attempt to read from 0x480df78. Please refer to the immediately following event(s) logged by MS Mail Connector Interchange for more information on the message that could not be processed. (Exception address: 0x4496c2.)
This message may be followed by an Event 10003: 
   Event ID: 10003
   Source: MSExchangeMSMI
   Description: Fatal Error: File SFSEMS.CPP, line 878
   Mailer Thread failed.
In addition, when trying to restart the service, the following error message may be displayed:
Internal Windows NT Error 2140

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later: 
Component: Microsoft Mail Connector

   File Name   Version
   ----------------------
   Mt.exe      5.5.2524.0
   Mtmsg.dll   5.5.2524.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE EXC55SP3Fix kbbug kbfix kbQFE KB198393
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