WD98: General Display and Printing Issues Under Mac OS 8.5 (198183)

SYMPTOMS

This article lists known issues with Word 98 Macintosh Edition when upgrading to the Apple Macintosh System Software 8.5 (Mac OS 8.5).

The symptoms covered include the following:

• Menus no longer 3-D
• Window redrawn incorrectly after maximize
• Euro character prints blank or as currency symbol

Menus No Longer 3-D

Symptoms:
Some menus in Microsoft Word may not match the settings in the Appearance control panel. These menus may have a white background and a two- dimensional appearance.

NOTE: This problem may also occur with the Font menu. For more information about this behavior with the Font menu, please see the following article in the Microsoft Knowledge Base: Cause:
This problem occurs if a nonstandard shortcut key is assigned to a menu item.

NOTE: A standard shortcut key is defined as a shortcut that consists of the COMMAND key and a letter. For example, the shortcut key for the Find command on the Edit menu is COMMAND+F. The shortcut key for Spelling and Grammar (COMMAND+OPTION+L) is considered a nonstandard shortcut key.

Resolution:
To correct this problem, obtain the Office 98 Update for Mac OS 8.5. For more information about the Office 98 Update for Mac OS 8.5, please see the following article in the Microsoft Knowledge Base:

Window Redrawn Incorrectly After Maximize

Symptoms:
The title bar of the document is not stretched across the top of the window.

Workaround:
To work around this problem, do the following:

1. Click on Finder.
2. Click on Word Document.

Euro Character Prints Blank Or As Currency Symbol

Symptoms:
When you print a document containing the new euro symbol, the symbol does not print or prints as a currency symbol.

Cause:
Either you are printing to a greyshared printer driver that is on a system software earlier than OS 8.5, or you are using a PostScript printer driver earlier than 8.6.

Workarounds:

For greyshared printers, upgrade the OS on the Macintosh the printer is shared from.

For PostScript drivers, upgrade the postscript driver to version 8.6 (shipped with OS 8.5) or later.

More Information:

Fonts are supplied to greyshared printers drivers by the host computer, not the client. Because the OS fonts prior to 8.5 did not have support for the euro symbol, host computers using system software prior to OS 8.5 are unable to print this font.

Printer drivers that have greyshared capabilities are:

• LaserWriter 300/LS (runs Personal LaserWriter LS, Personal Laserwriter 300)
• Color StyleWriter 1500
• Color StyleWriter 2500
• Color StyleWriter Pro

The updated PostScript driver (version 8.6 and later) is needed to force the download of the euro glyph, because that symbol is not on PostScript printers.