OL98: (CW) Canon Bubble Jet Prints Fax as Black Page (198071)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

In Microsoft Outlook, when you try to print a fax that you received using Microsoft Fax on a Canon Bubble-Jet, BJC-620e or BJ-43000, a black page is printed.

NOTE: This symptom also occurs when using a Hewlett Packard (HP) DeskJet 600 printer.

RESOLUTION

Install the Canon BJC-600e driver provided with your version of Microsoft Windows 95 or Windows 98. To configure the driver to print received faxes, follow these steps:

On the File menu, click Print. Click Properties and then click the Graphics tab.
Under Dithering, click Fine.
Click Color and then click "Print in black and white only."
Click OK three times to print the fax.

If you use an HP DeskJet 600 printer, install the HP DeskJet 550C printer driver.