OL2000: (CW) MAPI Service Error in GWMSPI.DLL Starting Outlook (198066)
The information in this article applies to:
This article was previously published under Q198066
NOTE: These procedures only apply if you have
installed Outlook with the Corporate Workgroup/Other option. This option allows
you to use Messaging Application Programming Interface (MAPI) services. To
determine your installation type, on the Help Menu, click About Microsoft
Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the
Corporate Workgroup installation.
SYMPTOMS When you start Outlook, you receive the following error
message: Unable to open your default mail folders. MAPI
was unable to load the information service GWMSPI.DLL If you click
OK, Outlook does not start. CAUSE You have installed client support for Novell GroupWise and
Outlook on the same computer, and messaging services for both products were
installed in the same profile.
RESOLUTION Create two separate Windows Messaging profiles: one for
Outlook and one for GroupWise. MORE INFORMATION The error message described in the "Symptoms" section
occurs regardless of the order in which you install the programs.
REFERENCES For additional information, please see the following
article in the Microsoft Knowledge Base: 197648 : OL2000: (CW) Using GroupWise and Outlook on the Same
Computer
There is now a GroupWise 5.5 Plug-In for Outlook available as a
Beta product from the Novell Web site. To view the information available,
connect to: In the left pane of the Novell Web site, click Misc and then click GroupWise 5.5 Plug-In for Outlook. GroupWise is manufactured by Novell, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 10/8/2003 |
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| Keywords: | kb3rdparty kberrmsg kbprb KB198066 |
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