Failure to Load Ontciutl.dll (197889)
The information in this article applies to:
- Microsoft Site Server 3.0
This article was previously published under Q197889 SYMPTOMS
The Indexer is not loaded and the following event messages are present in
the Event Viewer:
SSSearch - Indexer - EventId 7034
Unable to load DLL <C:\Program Files\Common Files\SYSTEM\ContentIndex
\ontciutl.dll>.
Error: 5 - Access is denied.
CAUSE
This behavior occurs when a Universal Naming Convention (UNC) path is in
the SYSTEM path variable or the user PATH variable.
WORKAROUND
To work around this behavior, follow these steps:
- Remove UNC paths in the SYSTEM and USER path variables, if possible.
- If that is not possible, add the location %SYSTEMDRIVE%\Program
Files\Common Files\SYSTEM\ContentIndex before any UNC in the SYSTEM
path. Then restart the computer. A restart is required for SYSTEM
path changes to take effect.
| Modification Type: | Major | Last Reviewed: | 2/6/2000 |
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| Keywords: | kbprb KB197889 |
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