COMPAQ Server with System Disk on SMART-2 Array (Firmware Version 1.36) May Hang After Windows NT 4.0 Service Pack 4 Upgrade (197845)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q197845 SYMPTOMS
After you upgrade to Service Pack 4 (SP4) on an NTFS partition with a
SMART-2 array controller, the system may stop responding (hang). This
happens when the system starts and the following blue screen is
displayed during the loading phase of the drivers:
Microsoft (R) Windows NT (TM) version 4.0 (Build 1381 : service pack 4)
x System processor [x MB Memory]
....
CAUSE
This problem is because of an outdated SMART-2 firmware version 1.36 (dated
12 June 1996).
RESOLUTION
To resolve this problem, upgrade SMART-2 array firmware with version 3.08
(dated 13 Nov 1998) or later, prior to upgrading to SP4. You can get the
latest firmware version from the following address:
Also, verify the latest Compaq SSD for Windows NT is installed on your
system, prior to upgrading to SP4. The current SSD version is 2.10 Rev.A:
MORE INFORMATION
This problem was seen using the SMART-2 firmware rev. 1.36.(12-Jun-96)
The problem was fixed using the SMART-2 firmware rev. 3.08 (13-Nov-98)
Intermediate SMART-2 firmware versions were not tested.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 2/27/1999 |
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| Keywords: | kbprb KB197845 |
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