OL2000: (CW) Permissions Button Unavailable on Delegates Tab (197719)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you attempt to create Delegate Access Permissions in Microsoft Outlook, the Permissions button is unavailable.

CAUSE

The Permissions button is unavailable if your e-mail delivery is set to a personal folder instead of a Mailbox on the Microsoft Exchange Server.

RESOLUTION

Change the Delivery location to your Mailbox. To do so, follow these steps:

On the Tools menu, click Services.
Click the Delivery tab and under "Deliver new mail to following location," click to select your Mailbox. Click OK.
On the Tools menu, click Options, and then click the Delegates tab.
Click Add, select a user from the Global Address List, and then click OK.

MORE INFORMATION

With any Delegate Access permission, a user has send-on-behalf-of permission. This means that, as a delegate, a user can add the From field on the View menu to e-mail messages, and then send the messages on the manager's behalf. Messages sent this way contain both the manager's and delegate's names. Message recipients see the manager's name in the Sent On Behalf Of field and the delegate's name in the From field. The Delegate Access feature is only available with Microsoft Exchange Server.