INFO: Setup Fails If Domain Account Is Invalid (197688)



The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows Installer 1.0
  • Microsoft Windows Installer 1.1

This article was previously published under Q197688

SUMMARY

Setup fails if the system cannot locate a valid domain account. You may receive one of the following error messages when trying to run the installation:
Installer not responding

Internal Error 2608, 1332
The LockPermission table can create secured objects for files, directories, or registry keys. If the domain controller is not available to return a unique identifier for each user listed, the setup fails. If you know the user name and domain are correct, common causes of failure are:

  • The domain controller is down.
  • Failures in the network.
  • The user has changed his or her password when logging back into the current computer.
In the case of network or computer failures, a significant delay may be incurred while the system waits for a response.

MORE INFORMATION

The LookupAccountName function attempts to find a security identifier for the specified name by first checking a list of well-known Security Identifiers (SIDs). If the name does not correspond to a well-known SID, the function checks built-in and administratively defined local accounts. Next, the function checks the primary domain. If the name is not found there, trusted domains are checked.

Modification Type:MinorLast Reviewed:3/2/2005
Keywords:kbAppSetup kbinfo KB197688