Empty Browser Window Opens When You View Multimedia Catalog (197664)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
- Microsoft Encarta Encyclopedia Standard 2001 for Windows
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia Deluxe 99
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q197664 SYMPTOMS
When you attempt to view the Microsoft Multimedia Catalog included with Encarta Encyclopedia, your Web browser may start, but the browser window may be empty.
CAUSE
This behavior can occur if you are using an older version of Microsoft
Internet Explorer.
RESOLUTION
To resolve this issue, obtain and install Internet Explorer version 3.02
or later.
The latest version of Internet Explorer is available as a free download from the following Microsoft Web site:
| Modification Type: | Major | Last Reviewed: | 7/26/2006 |
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| Keywords: | kbprb KB197664 |
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