OL2000: How to Reset Outlook to a First-Run Condition (197653)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q197653
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

This article describes how to reset Microsoft Outlook 2000 to First-Run status to enable the Welcome to Microsoft Outlook greeting.

The article also describes how to have Outlook re-create sample welcome items (such as the welcome message, note, contact, appointment, and journal entry), and prompt you to use Microsoft Word as your e-mail editor.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Quit all programs.
  2. On the Start menu, click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Move to and select the following key:

    HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Outlook/

  5. In the Name list, select FirstRunDialog.
  6. If you want to enable only the Welcome to Microsoft Outlook greeting, on the Edit menu click Modify, type True in the Value Data box, and then click OK.
  7. If you also want to re-create all sample welcome items, move to and select the following key:

    HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Outlook/Setup

  8. In the Name list, select and delete the following keys:

    CreateWelcome
    First-Run

    In the Confirm Value Delete dialog box, click Yes for each entry.
  9. On the Registry menu, click Exit.
When you start Outlook, the "Welcome to Microsoft Outlook" greeting is displayed.

To reset Outlook to First-Run status, follow these steps:

  1. Quit all programs.
  2. Right-click the Outlook icon on your Desktop, and then click Properties.

    WARNING: The next step removes all mail account settings from your system. You will need to know these settings in order to reconfigure your mail account. You should click the Properties button for each account and write down the settings before you perform the next step.

    1. Outlook Corporate or Workgoup (CW) users: click Show Profiles. Click each profile and then click Remove until you have removed all of your profile information. Click Close to exit the Mail dialog box.
    2. Outlook Internet Mail Only (IMO) users: click each mail account and then click Remove until you have removed all of your account information. Click Close to exit the Internet Accounts dialog box.
  3. On the Start menu, click Run, type regedit, and then click OK.
  4. Move to and select the following key:

    HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Outlook/

  5. In the Name list, select the FirstRunDialog key.
  6. If you want to enable only the Welcome to Microsoft Outlook greeting, click Modify on the Edit menu, type True in the Value Data box, and then click OK.
  7. If you also want to re-create all sample welcome items, move to and select the following key:

    HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Outlook/Setup

  8. In the Name list, select and delete the following keys:

    CreateWelcome First-Run

    In the Confirm Value Delete dialog box, click Yes for each entry.
  9. On the Registry menu, click Exit.
When you start Outlook, the Welcome to Microsoft Outlook greeting is displayed.
Modification Type:MajorLast Reviewed:11/6/2003
Keywords:kbhowto KB197653
©2003 Microsoft Corporation. All rights reserved.