FIX: Applying the full download of WinNT 4.0 SP4 removes MSMQ (197533)


The information in this article applies to:

  • Microsoft Message Queue Server (MSMQ) 1.0
This article was previously published under Q197533

SYMPTOMS

Applying the Year 2000 update from the full download version of Windows NT 4.0 Service Pack 4 may uninstall Microsoft Message Queue Server (MSMQ) from your computer.

CAUSE

This occurs due to a problem in the Y2ksetup.exe file that is included with the release of the full download version of Windows NT 4.0 Service Pack 4. This problem only occurs when you have both Site Server Express and the Windows NT Option Pack version of MSMQ installed on the same server.

The unattended uninstall file for Site Server Express (Unssx2.txt) does not contain the MSMQ keywords needed to prevent MSMQ from being uninstalled. When the Y2KSETUP completes, it leaves the user without MSMQ installed.

NOTE: When MSMQ has been installed from Windows NT Server Enterprise Edition this problem does not occur. The MSMQ program group appears directly under the Start/Programs menu if this is the case. When the Windows NT Option Pack is used to install or upgrade MSMQ, the MSMQ program group appears under the Start/Programs/Windows NT 4.0 Option Pack menu.

RESOLUTION

If the full download version of Service Pack 4 has been applied and your MSMQ node has been deleted, please see the following article in the Microsoft Knowledge Base for recovery information:

197534 FIX: Recovering messages and redefining queues after applying SP4

If you have not applied the full download version of Service Pack 4, perform one of the following to avoid this problem:

  • Download and apply the updated full download version of Service Pack 4. For more information, please go to the following Web site:

    http://support.microsoft.com/ph/3194

  • If you have already downloaded and applied the full download version of Service Pack 4, you must remove Site Server Express prior to running the Y2KSETUP. Please see the MORE INFORMATION section for instructions.
  • If you are using the Service Pack 4 CD-ROM, you must remove Site Server Express before running the Y2KSETUP. Please see the MORE INFORMATION section for instructions.

STATUS

Microsoft has confirmed this to be a problem in the Y2ksetup.exe file included with the full download version of Windows NT 4.0 Service Pack 4. This problem is corrected in a re-release of the full download version of Windows NT 4.0 Service Pack 4.

MORE INFORMATION

Perform the following steps to uninstall Microsoft Site Server Express 2.0:

  1. Click the Start button, point to Programs, point to Windows NT 4.0 Option Pack, and then click Windows NT 4.0 Option Pack Setup.
  2. Click Next.
  3. Click Add/Remove.
  4. Clear the Microsoft Site Server Express 2.0 check box, so that it is not selected, and then click Next.
  5. Click Finish.
Now that the removal of Site Server Express 2.0 is complete, run the full Windows NT 4.0 Service Pack 4 installation (Y2ksetup.exe). After Service Pack 4 is installed, install Site Server Express 3.0 by running Ssx.exe from the SSX folder. For Select Components, verify that Microsoft Site Server Express 3.0 is selected and then click Next.

NOTE: You can only install Site Server Express 3.0 on a computer that has Windows NT 4.0 Option Pack already installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

197534 FIX: Recovering messages and redefining queues after applying SP4

Modification Type:MajorLast Reviewed:7/22/2005
Keywords:kbbug kbfix KB197533
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