OL2000: ErrMsg: "Outlook Could Not Start Because a Location to Send and Receive Mail Could Not Be Found" (197418)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q197418


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you click to start one of the items on the Microsoft Office Shortcut bar or the Outlook bar, you may receive the following error message:
Outlook could not start because a location to send and receive mail could not be found. To add a location, such as a personal folder file, double-click the Mail icon in Windows Control Panel.
You may get the following error message when opening a new mail message from within Outlook:
Cannot create the e-mail message because a location to send and receive messages could not be found. To add a location, click the Tools menu, click Services, and then click the Delivery tab.

CAUSE

The delivery location in your default Windows Messaging Profile is set to "(None)".

RESOLUTION

Modify the default Windows Messaging Profile to select a mail delivery location.

If None is the only delivery location available in the list, you will need to add a mail service and/or a personal folder. To add a personal folder file to Outlook, see to following article in the Microsoft Knowledge base:

195478 : OL2000: (CW) User Profiles and Information Services

MORE INFORMATION

Clicking one of the Outlook item buttons on the Office Shortcut bar uses the default Windows Messaging Profile to start Outlook. Depending on which button was clicked, Outlook opens ready to send a New Message, make a New Appointment, define a New Task, set up a New Contact, record a New Journal Entry, or make a New Note. If this profile is not set to define a mail delivery location, you will receive the error message mentioned in the "Symptoms" section.

Defining a Mail Delivery Location in the Default Profile

  1. On the Start button, point to Settings and then click Control Panel.
  2. In the Control Panel, double-click the Mail And Fax icon.
  3. On the Delivery tab, click to select a delivery location from the "Deliver new mail to the following location" list, and click OK.
Modification Type:MajorLast Reviewed:10/9/2003
Keywords:kberrmsg kbinfo kbprb KB197418
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