Err Msg: An Unknown Error Has Occurred While Initializing... (197412)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 97 Deluxe for Windows
  • Microsoft Encarta 97 Encyclopedia for Windows
This article was previously published under Q197412

SYMPTOMS

When you attempt to start Microsoft Encarta 97 Encyclopedia after you upgrade Microsoft Windows for Workgroups 3.11 to Microsoft Windows 95/98, you may receive the following error message:
An unknown error has occurred while initializing Encarta Encyclopedia Please restart Windows and try again. If you still have a problem, run Setup again from the CD-ROM.

CAUSE

This behavior can occur because Encarta 97 Encyclopedia Setup installs different versions of Encarta Encyclopedia depending upon the operating system installed in your computer.

RESOLUTION

To resolve this issue, reinstall Encarta 97 Encyclopedia. To do this, follow these steps:

  1. Insert the Encarta 97 Encyclopedia CD 1 CD-ROM into your CD-ROM drive.

    NOTE: If you have the Standard edition of Encarta 97 Encyclopedia, there is only one Encarta CD-ROM.

    If Encarta 97 Encylopedia Setup does not start automatically, follow these steps:

    1. Click Start, and then click Run.
    2. In the Open box, type the following line, and then click OK 
               <drive>:\setup.exe
      where <drive> is the drive letter of your CD-ROM drive.
  2. Follow the instructions on the screen to reinstall Encarta 97 Encyclopedia.

MORE INFORMATION

Windows for Workgroups 3.11, a 16-bit operating system, requires a different version of Encarta than Windows 95/98, a 32-bit operating system.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kbenv kberrmsg kbprb KB197412
©2003 Microsoft Corporation. All rights reserved.