OL98: Exchange Server and Mailbox Fail to Resolve in Profile (197348)

SYMPTOMS

When using a computer with either Windows NT 4.0 Workstation or Windows NT Server 4.0 with Microsoft Outlook to connect to a Microsoft Exchange Server, you are repeatedly unable to resolve the server name or mailbox name in the Exchange service properties of your mail profile.

Alternately, Outlook may appear to stop responding (hang) before resolving the items. If the resolution does eventually occur, mail performance within Outlook may be slow. Tests of network connectivity verify that the workstation is able to otherwise communicate with the server.

CAUSE

The Remote Procedure Call (RPC) Locator service on the Windows NT Workstation or NT Server computer is set to automatically start when the operating system initializes.

RESOLUTION

Set the RPC Locator Service to start manually. To do this, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click the Services icon. Click RPC Locator and then click Startup. Click Manual.
Click Start, and then click Shut Down. Click Restart. Wait for Windows to restart.
With the RPC Service set to start manually, click Start, point to Settings and click Control Panel. Double-click the Mail icon and select the profile you want to configure.
Click the Microsoft Exchange Server service and then click Properties. Click Check Names to resolve the Server name and Mailbox. You may have to reenter this information.

NOTE: The default startup setting for this service is Manual.

MORE INFORMATION

With the RPC Locator service set to automatically start, Windows NT will fail to establish the connection to the Microsoft Exchange Server, regardless of whether you configure the service from within Outlook or from the Mail icon in Control Panel.