Error Message: Error Initializing the Cache (197310)
The information in this article applies to:
- Microsoft Internet Explorer 2.0 for Windows NT 4.0
- Microsoft Internet Explorer 3.0 for Windows NT 4.0
- Microsoft Internet Explorer 3.01 for Windows NT 4.0
- Microsoft Internet Explorer 3.02 for Windows NT 4.0
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.01 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows NT 4.0
This article was previously published under Q197310 SYMPTOMS
When you try to install Internet Explorer, you may receive the following
error message:
Error Initializing the cache. Shutdown all programs and run scandisk
or chkdsk. Delete the cache, cookies and history directories in your
windows directory and then restart IE. If the problem persists
reinstall IE.
CAUSE
This behavior can occur if any of the following folders exists in the
Winnt folder:
- Temporary Internet Files
- Cookies
- History
The presence of any of these folders prevents the Temporary Internet
Files, Cookies, and History folders that Internet Explorer needs to store
cached data from being created.
This behavior can also occur if the thread that reads data from and writes
data to these folders attempts to gain access to the folders before the
they are created.
RESOLUTION
If a folder with one of the names listed above exists in the Winnt folder,
remove the folder by either deleting it or moving it to another location.
Then, run Internet Explorer Setup again.
If you receive the error message "Sharing violation, the file is being
used by another application" when you try to move or rename a folder, you
need to disable all non-default services from running in the background.
To determine which are the default services, use the online Help. If the
file system in use is NTFS, it could be a permissions issue.
| Modification Type: | Major | Last Reviewed: | 12/8/2003 |
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| Keywords: | kbenv kberrmsg kbprb KB197310 |
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