OL2000: (CW) Free/busy Time Not Available for Some Attendees (197266)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SUMMARY

If a profile contains multiple mail services, free/busy time in the Meeting Planner is only available from one of the services. The order in which recipient addresses are processed determines which users' free/busy times are available. However, if Microsoft Exchange Server is one of the installed services, it will take precedence over the other services.

MORE INFORMATION

If Microsoft Exchange Server is one the services in a profile, free/busy times will only be available with users on the Microsoft Exchange Server.

Outlook allows free/busy time to be read from only one source. In a profile containing multiple mail services other than Microsoft Exchange Server, you can specify the service from which users' free/busy times are available. To specify which service is used, follow these steps:

On the Tools Menu, click Services, and then click the Delivery tab.
In the area "Recipient addresses are processed by these information services in the following order," move the service you want users' free/busy time to be available from to the top of the list, and then click OK.