OL98: (CW) Dial-up Networking Disconnects When Checking Internet Mail (197062)

*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
*********************************************************************

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you establish a Dial-Up Networking connection to check an Internet e- mail account, after completing the send and receive on the POP3 e-mail server, the Internet connection terminates, even if there are other servers to be checked.

CAUSE

This problem may occur when the friendly name of the Internet mail server matches the name of the Dial-Up Networking connection icon in the Dial-up Networking folder.

RESOLUTION

Either rename the Dial-Up Networking connection icon or rename the friendly name of the POP3 server in the Services tab in Outlook so that they no longer match.

MORE INFORMATION

This problem has been reported on two separate Windows 98 computers dialing a particular Internet service provider (ISP). It has not been duplicated with additional ISPs. The ISP reports a "loss of carrier" error, and the Windows 98 computer does not attempt to reconnect.